The services requested and contracted may be canceled by the user, and they will have the right to return the deposit and / or the initial fee according to the conditions under which each service has been stipulated and the date on which the cancellation is required as well. as the general conditions of cancellation policies. Aeroviajes Pacifico will not assume responsibility for any demand, cost or expense produced by personal injuries or third parties, accidents or death, loss or damage of personal belongings, lack of fun, anger, disappointment, anguish or frustration (whether mental or physical) resulting from the following causes:
Acts or omissions of any person other than Aeroviajes Pacifico or its employees.
• Illness, theft, labor disputes, strikes, mechanical failures, quarantine, government actions, weather conditions, or any other cause beyond the direct control of Aeroviajes Pacifico. • Impediment of the client to travel due to not having the required documents such as, but not limited to, passports with at least 8 months of validity after the start date of the trip, visas, personal identification, prescriptions or medical documents and certificates. Aeroviajes Pacifico is not responsible to the buyer or any third party due to the impossibility or lack of client documents, so the client must inquire through our website through the visa menu.
• Failure of the client to follow instructions including, but not limited to flight departure times, time and date of entry and exit at hotels, and coupon exchange policies.
• Cancellation or change for any reason of the travel services offered. Aeroviajes Pacifico reserves the right to cancel or change the published services, but it will try to replace them with similar services. If a reservation must be canceled, Aeroviajes Pacifico's liability will be limited to the refund of all money paid by the client; Total refunds do not apply in situations in which the trip has to be canceled, interrupted or postponed by Aeroviajes Pacifico for reasons beyond its control (force majeure, such as, but not limited to, weather conditions, hurricanes, earthquakes , strikes, wars, acts of terrorism, etc.) and in which the contractual duties of Aeroviajes Pacifico with its suppliers do not allow it to obtain reimbursement of the amount paid or to be paid to the supplier on behalf of the buyer. In these cases, Aeroviajes Pacifico reserves the right to retain a 10% of the total amount paid for the reservation as an administrative expense.
Although we constantly update the rates, in remote cases there is the possibility that there may be changes in the rates without prior notice due to contingencies or force majeure. In these cases, the provider may not have a way to quickly update the rates. Aeroviajes Pacifico makes periodic reviews where there may be differences between the price paid for the reservation and the price required to use the service. In case of changes in the rates, if it results in a lower price, that price will be charged and the difference will be refunded. If it results in a higher price, one of our Travel Advisors will contact you and inform you of the change. If you do not agree, Aeroviajes Pacifico will refund the 100% of the amount paid, but is not responsible for demands or inconveniences derived from the change of rates or the cancellation of the reservation.