All the information on the rights and duties of your reservation, purchase of the ticket and your trip as a passenger, you can find everything in sections 3.10.1 - 3.10.2- 3.10.3 of the following link: http://www.aerocivil.gov.co/autoridad-de-la-aviacion-civil/reglamentacion/RAC/
188.8.131.52.1. Special duty of information online or distance sales.
184.108.40.206. Reservation request.
220.127.116.11. Reserve record.
18.104.22.168. Information protection.
22.214.171.124. Respect for the reservation.
126.96.36.199. Information about changes.
188.8.131.52. Acquisition of tickets.
184.108.40.206. Passenger powers to exercise withdrawal or withdrawal.
220.127.116.11.2. Withdrawal in case of sales made through non-traditional or distance methods referred to in Decree 1499 of 2014.
18.104.22.168. Transport of minors.
22.214.171.124.1. The airlines in the transport of minor passengers that this part deals with, must be subject to what is established in Law 1098 of 2006 on childhood and adolescence, mainly in what is established in articles 89 numeral 11, of said Law; Regarding the support of the police, migration and other competent authorities, regarding the permanent surveillance of the transit of children and adolescents in the land, air and sea terminals and Article 110 regarding permits to leave the country.
126.96.36.199.1.1. In order to avoid the sexual exploitation of children and adolescents, every commercial air service company of public transport will adopt, in accordance with the provisions of Law 679 of 2001, added by Law 1336 of 2009, and Resolution 04311 of 2010 of the Special Administrative Unit of Civil Aeronautics, a self-regulation protocol or Code of Conduct, a document that must be followed by its legal representatives, directors, administrators, employees and contractors linked to the provision of air transport services after the validity of this resolution. (see more information).
188.8.131.52. Errors in the issuance of the ticket.
184.108.40.206. Fulfillment of promotions.
220.127.116.11.1 Frequent flyer programs.
18.104.22.168.2. Promotions offered to the public. 22.214.171.124. All inclusive packages
126.96.36.199. Veracity of the Information
188.8.131.52. Confirmation of reservations and payment of advances.
184.108.40.206.1. For the execution of the transport, it will not be necessary for the passenger to previously confirm the reservation made, unless the carrier requests it. However, when the passenger, having purchased a ticket and reservation for a round trip flight or with connection (s), decides not to use the ticket for the outward journey, or the one prior to connection, for having made said journey on another flight of the same or another company, or using another means of transport; You must notify the airline that if you will fly the next or return route, if you so decide, thus confirming said quota, which must be done before the departure of the flight corresponding to the first route, or at the latest one hour later. . Otherwise, the airline may have the reservation made for the subsequent journey to the connection and / or the return journey, as the case may be. Note: Amended in accordance with Article One of Resolution No. 02591 of June 06, 2013. Published in the Official Gazette No. 48.820 of June 13, 2013.
220.127.116.11.2. In order to minimize cases of no-show passengers and overselling practices, and to be able to guarantee the seriousness of reservations, airlines, directly or through their agents, may require payment at the time of reservation an advance of the value of the ticket, in cash or backed by a credit card, which will be charged to its price when the purchase is made. Without the above conditions, the airline or its agent may refrain from making the reservation or cancel it as appropriate.
18.104.22.168.3. Cancellation or change of reservation.
22.214.171.124. Information on special passenger requirements
126.96.36.199. Deadlines for ticket acquisition
188.8.131.52. Payment of the price