Sustainability Goals

All the information on the rights and duties of your reservation, purchase of the ticket and your trip as a passenger, you can find everything in sections 3.10.1 - 3.10.2- 3.10.3 of the following link: Information. Special duty of information online or distance sales. Reservation request. Reserve record. Information protection. Respect for the reservation. Information about changes. Acquisition of tickets. Validity. Passenger powers to exercise withdrawal or withdrawal. Withdrawal. Withdrawal in case of sales made through non-traditional or distance methods referred to in Decree 1499 of 2014. Transport of minors. The airlines in the transport of minor passengers that this part deals with, must be subject to what is established in Law 1098 of 2006 on childhood and adolescence, mainly in what is established in articles 89 numeral 11, of said Law; Regarding the support of the police, migration and other competent authorities, regarding the permanent surveillance of the transit of children and adolescents in the land, air and sea terminals and Article 110 regarding permits to leave the country. In order to avoid the sexual exploitation of children and adolescents, every commercial air service company of public transport will adopt, in accordance with the provisions of Law 679 of 2001, added by Law 1336 of 2009, and Resolution 04311 of 2010 of the Special Administrative Unit of Civil Aeronautics, a self-regulation protocol or Code of Conduct, a document that must be followed by its legal representatives, directors, administrators, employees and contractors linked to the provision of air transport services after the validity of this resolution. (see more information). Errors in the issuance of the ticket. Fulfillment of promotions. Frequent flyer programs. Promotions offered to the public. All inclusive packages Veracity of the Information Confirmation of reservations and payment of advances. For the execution of the transport, it will not be necessary for the passenger to previously confirm the reservation made, unless the carrier requests it. However, when the passenger, having purchased a ticket and reservation for a round trip flight or with connection (s), decides not to use the ticket for the outward journey, or the one prior to connection, for having made said journey on another flight of the same or another company, or using another means of transport; You must notify the airline that if you will fly the next or return route, if you so decide, thus confirming said quota, which must be done before the departure of the flight corresponding to the first route, or at the latest one hour later. . Otherwise, the airline may have the reservation made for the subsequent journey to the connection and / or the return journey, as the case may be. Note: Amended in accordance with Article One of Resolution No. 02591 of June 06, 2013. Published in the Official Gazette No. 48.820 of June 13, 2013. In order to minimize cases of no-show passengers and overselling practices, and to be able to guarantee the seriousness of reservations, airlines, directly or through their agents, may require payment at the time of reservation an advance of the value of the ticket, in cash or backed by a credit card, which will be charged to its price when the purchase is made. Without the above conditions, the airline or its agent may refrain from making the reservation or cancel it as appropriate. Cancellation or change of reservation. Information on special passenger requirements Deadlines for ticket acquisition Payment of the price Surplus Boarding expedition Notice for boarding. Passengers in connection on the same airline. Passenger admission. Facilitation of embarkation / disembarkation. Passenger transportation. Treatment of the passenger. Information about changes or delays. Safety announcements. Special passengers. Care for sick, insane or minor passengers. Exoneration clauses. Carrier exemption. Women in a state of pregnancy. Breaches and compensation. Cancellation, interruption or delay. Compensation to the passenger. By withdrawal of the passenger. For loss of the ticket. For breach of the passenger. Type of currency. Immediate refund. Food and beverage supply. Obligation of result for the transporter. Damage to the passenger. Location and assistance to relatives of accident victims Claim instances. Waiting lists

DUTIES OF THE PASSENGER AND RIGHTS OF THE CARRIER Passenger presentation Passenger identification Boarding hall Requirements and control procedures Requisition of valuables Chair assignment Assignment to special passengers Passenger behavior Improper acts or against security Passenger default Passengers under special legal conditions

RIGHTS OF THE PASSENGER AND DUTIES OF THE CARRIER Type of luggage Luggage check Conditions for the transport of luggage Transport and storage of luggage Loss, delay, looting or damage If the luggage does not arrive on the same flight as the passenger, the carrier must deliver it so that its owner can verify its status. Time to claim for baggage transport failures Unclaimed baggage Loss, looting, destruction, damage, or delay of luggage Compensation

DUTIES OF THE PASSENGER AND RIGHTS OF THE CARRIER Excess baggage. Restrictions and prohibitions Dangerous goods Bearing of arms Items difficult to transport Other restricted objects Valuables Pet transport Transportation of food and plants Compliance with instructions Passenger liability for non-compliance



• Authorization of minors to travel
Necessary when a minor travels abroad without his father.
• Travel dossier
Do not forget to travel with the Planning Day and the pdf of the guide.
• Driving license
Generally, the Spanish driving license is accepted.
• Electronic tickets
We recommend bringing several copies of the main pages.
• Travel insurance
Carry a copy of the policy in your wallet.
• Ticket reservations
Be sure to pack your booking confirmation and invoice.
• Hotel / Address vouchers
They can ask you at immigration control for your hotel details.
• Cash / credit cards
Put some euros in your wallet for the return.
• ESTA travel authorization
It is requested on its website 72 hours before boarding.
• ESTA travel authorization
It is requested on its website 72 hours before boarding.
• ESTA travel authorization
It is requested on its website 72 hours before boarding.
• ESTA travel authorization
It is requested on its website 72 hours before boarding.